Winter Weather Recovery

Visit the Permit and Inspections page for more information on handling damage to your home or property. 

Utility Billing Information 

If you experienced any plumbing issues due to the recent winter storm that resulted in leaks and higher than anticipated water bills, and you need short-term payment relief, please contact the Utility Billing Office to make payment arrangements not exceeding 6 months. 281-388-4264 or email Utility Billing.

This will only apply to the billing period when all the adverse weather conditions began. 

Collection of Winter Storm Debris

If you have debris from a busted pipe or wet drywall in your home, residents are asked to bag it and place it next to the collection cart. Each bag should not weigh more than 40 pounds. For larger piles please place out on your scheduled bulk pick up day.

Please follow the diagram for proper placement of your debris.


Hazardous waste or refrigerators (unless the Freon has been removed and tagged) will not be collected. For more information, visit the Texas Pride Disposal website.

Pipe Damage

If you have experienced frozen pipe water damage to your home, please fill out this survey to explain your damages. The State of Texas is compiling this information to forward to FEMA to qualify for Individual Assistance funding. The State of Texas has a minimum requirement of damaged homes to be eligible for individual federal assistance. It is important to fill out this survey to receive federal funding for home damages from this winter weather event.